Refund policy

Last updated: November 10, 2026

Made-to-order items

Every KeepsakeNest item is personalized and made to order for you, so we cannot accept returns or exchanges for change of mind, wrong size, or an order placed with details you later want to change.

If something is wrong

If your order arrives damaged, defective, or printed differently from the preview you approved, email support@keepsakenest.shop within 30 days of delivery with your order number and a clear photo of the problem. We will reprint or replace the item, or refund you, whichever you prefer.

Before we print

We show you a preview of your personalization for approval before printing. Please check names, dates and spelling carefully. If you need to change an order, contact us as soon as possible. Once an item is in production we may not be able to change or cancel it.